1. Introduction
Welcome to xHosts UK ("we", "our", "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and support.
By using our services, you agree to the practices outlined in this Privacy Policy.
2. Data Controller
The data controller responsible for your personal data is:
Low Cost Web Solutions Limited
United Kingdom
Trading as: xHosts UK
3. Information We Collect
We may collect and process the following types of data:
a) Information You Provide to Us
- Account Information – Name, email address, phone number, billing address, and payment details when you register for our services.
- Support & Communication – Information you provide when contacting us for support or inquiries.
b) Information We Collect Automatically
- Usage Data – IP address, browser type, operating system, and access times when you visit our website.
- Cookies & Tracking Technologies – We use cookies to enhance user experience and analyse website traffic.
c) Third-Party Information
We may receive data from third-party providers, such as payment processors, fraud prevention services, and business partners.
4. How We Use Your Information
We use your personal data for the following purposes:
- Service Delivery – To provide, manage, and improve our hosting services.
- Billing & Payments – To process transactions and manage billing.
- Security & Fraud Prevention – To prevent unauthorised access, fraud, and abuse.
- Customer Support – To respond to inquiries and provide technical assistance.
- Marketing & Communication – To send service updates and promotional content where consent has been provided.
- Legal Compliance – To comply with legal obligations and enforce our Terms of Service.
5. Legal Basis for Processing
We process personal data based on the following lawful bases:
- Contractual necessity – To provide our services.
- Legal obligations – To comply with UK laws and regulations.
- Legitimate interests – To improve security, prevent fraud, and protect our business.
- Consent – Where required, such as for marketing communications.
6. How We Share Your Information
We do not sell your personal data. However, we may share information with:
- Service Providers – Third-party vendors assisting with payment processing, hosting, and security.
- Legal Authorities – Where required by law or to enforce our legal rights.
- Business Transfers – In the event of a merger, acquisition, or business restructuring.
7. International Data Transfers
Some of our service providers may process personal data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place, including adequacy regulations or standard contractual clauses, to protect your data.
8. Data Retention
We retain personal data only for as long as necessary for the purposes outlined in this policy or as required by law. When no longer required, data is securely deleted or anonymised.
9. Data Security
We implement appropriate technical and organisational measures to protect personal data against loss, theft, unauthorised access, or disclosure.
10. Automated Decision-Making
We may use automated systems to detect fraud, abuse, or security risks. These systems do not make decisions that have a legal or similarly significant effect on you without human review.
11. Your Rights Under UK GDPR
You have the following rights under UK GDPR:
- Right to Access – Request a copy of your personal data.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure – Request deletion of your data (subject to legal obligations).
- Right to Restrict Processing – Limit how your data is used.
- Right to Data Portability – Receive your data in a machine-readable format.
- Right to Object – Object to marketing or certain processing activities.
- Right to Withdraw Consent – Withdraw consent at any time where applicable.
To exercise your rights, please contact us via the client portal at https://my.xhosts.uk.
12. Marketing Preferences
You may opt out of marketing communications at any time by updating your preferences in the client portal or by contacting support.
13. Cookies & Tracking Technologies
Our website uses cookies to enhance functionality and user experience. Further details are available in our Cookie Policy.
14. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.
15. Complaints
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
Website: https://ico.org.uk
Telephone: 0303 123 1113
16. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or website notices.
17. Contact Us
For any questions regarding this Privacy Policy or to exercise your data rights, please contact us via:
https://my.xhosts.uk