Introduction
Welcome to xHosts UK. Throughout these terms and conditions, we may refer to ourselves as "xHosts", "xHosts UK", or "the Provider". The customer may be referred to as "you", "the customer", or "the client". By accessing our website, placing an order, or utilizing our services, you agree to comply with the terms and conditions outlined below.
We reserve the right to modify, update, or change these terms at any time without prior notice.
Data Loss & Protection
Low Cost Web Solutions Limited is not responsible for data backup or protection. While we may offer backup services as part of certain packages, we cannot guarantee the usability or reliability of any backups. Customers are solely responsible for maintaining regular offsite backups. We will not be liable for any data loss resulting from the use of our services.
Prohibited Uses (VPS / Virtual Servers)
Our services must not be used for any illegal activities under UK law. Additionally, the following activities are strictly prohibited:
- Cryptocurrency mining, including but not limited to Bitcoin, GPU, CPU, and CHIA mining.
- Hosting phishing websites.
- Conducting or facilitating (D)DoS attacks.
- Operating botnet command and control servers.
- IP address spoofing.
- Sending unsolicited emails (spam) or distributing malware.
- Performing unauthorized port scanning (including zmap).
- Engaging in torrent activities.
- Hosting public/shared VPN or proxy services (private VPN servers are allowed, subject to fair use).
- Using or distributing cracked or unlicensed software.
- Hosting content that incites harm based on ethnicity, religion, or sexual orientation.
- Creating tunnels to external data centers for the purpose of providing DDoS protection or mitigation.
- Offering services on dark web or blackhat forums/websites.
Violations of these policies or being flagged on platforms such as (but not limited to) Spamhaus will result in a penalty of £25 per violation.
Service Suspension
We may suspend services for the following reasons:
- Service abuse, including spam or phishing activities.
- Exceeding bandwidth limits.
- Security concerns, including compromised accounts.
- Detection of malware or malicious traffic.
- Listing of assigned IP addresses on security blacklists.
- Service usage negatively impacting other customers.
- Activities posing a risk to our network, staff, or public safety.
- Abusive or threatening behaviour towards our staff.
Fair Use Policy
Our Fair Use Policy is designed to ensure that all customers receive reliable service. While we do not impose hard bandwidth limits, we recommend an advisory usage of 50TB per month for virtual private servers (VPS), with bandwidth resetting on the 1st of each month.
Customers may monitor their usage via our VPS control panel at https://cp.xhosts.uk:4083 or via the client portal at https://my.xhosts.uk.
For UK-dedicated servers, we provide unmetered bandwidth on a dedicated port. While there is an advisory limit of 200TB per month, restrictions will only be imposed if usage disrupts other customers or violates our policies or UK law.
Payments & Billing
- Invoices are issued 14 days before the renewal date.
- Payments must be made on time to avoid service suspension.
- A 10% late fee will be applied to overdue invoices.
- Services will be suspended for non-payment.
- If an invoice remains unpaid for seven (7) days, the associated service will be deleted and data cannot be recovered.
- If a backup is available and a customer requests restoration, a £25 restoration fee will apply.
Service Cancellation Period Before Renewal
- VPS Servers: 72 hours (3 days)
- Web Hosting: 24 hours (1 day)
- Domain Names: 30 days
- Bot Hosting: 24 hours (1 day)
- Dedicated Servers: 14 days
Refund Policy
Our full Refund & Dispute Policy can be found at:
https://my.xhosts.uk/page/refund-policy/
By placing an order with xHosts UK, you confirm that you have read, understood, and agreed to this policy in full.
Service Deployment & Order Processing
- Deployment timeframes are outlined on our service pages but may be subject to delays due to security reviews.
- Orders requiring manual review will be processed during UK business hours (Monday to Friday, 9 AM – 5 PM, excluding public holidays).
- We may request additional identification or information to verify an order.
- Orders placed using VPNs or proxy services will be rejected.
- Customers must ensure that their account information remains accurate and up to date. Failure to provide legitimate information may result in service suspension or termination without prior notice.
Payment Disputes
- If a payment dispute arises (e.g. PayPal or card chargebacks), all associated services will be suspended until the dispute is resolved.
- We reserve the right to report disputed payments to online fraud prevention databases.
- A £75 administrative fee will apply for payment disputes.
- Any unpaid balance, including dispute fees and additional legal costs, must be settled within 14 days. Failure to do so may result in legal action and further collection fees.
Service-Specific Terms
Additional service-specific terms may apply depending on the product or service purchased.